Knowledge Base
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- How can i determine the right size ear dome? The stock one fell out. is that a sign?
Start with the largest one. There are different sizes of hybrid and closed-tip domes included on the package. It's best to try each one of them for you to find out the size of domes that would fit best into your ear canal. Feel free to contact our customer support for assistance. We are here to help.
Read more - How do you know when unit is turned off
To TURN ON or TURN OFF your hearing aids, Press and hold power switch for 3 seconds. Note: Please view the LED status from the side. • When device is turned ON, power button displays a short flash of green light. • When device is turned OFF, power button displays a short flash of blue light. If you have questions and need further assistance, please contact our customer support. We are here to help.
Read more - How do you know when the aid is turned on?
To TURN ON or TURN OFF your hearing aids, Press and hold power switch for 3 seconds. Note: Please view the LED status from the side. • When device is turned ON, power button displays a short flash of green light. • When device is turned OFF, power button displays a short flash of blue light. If you have questions and need further assistance, please contact our customer support. We are here to help.
Read more - how do you turn aid on?
To TURN ON or TURN OFF your hearing aids, Press and hold power switch for 3 seconds. Note: Please view the LED status from the side. • When device is turned ON, power button displays a short flash of green light. • When device is turned OFF, power button displays a short flash of blue light. If you have questions and need further assistance, please contact our customer support. We are here to help.
Read more - What is the difference between turning on and changing program since the same button is used for both?
To TURN ON or TURN OFF your hearing aids, you need to PRESS and HOLD the power switch for 3 seconds. Note: Please view the LED status from the side. • When device is turned ON, power button displays a short flash of green light. • When device is turned OFF, power button displays a short flash of blue light. While for changing Programs, you just have to QUICKLY PRESS the power switch until you hear the beeping sounds. Note: • 1 beep indicates 1st program which is recommended for watching TV, and normal conversations. • 2 beeps indicates 2nd program. This is ideal for restaurants or meeting with noisy background. If you have questions and need further assistance, please contact our customer support. We are here to help.
Read more - REF. SKU#10117. From the picture shows by Walmart and Amazon I understand that there is 1 “right” and 1 “left” unit in this PAIR. Am I right?
The main hearing aid body is interchangeable. Only the ear tubes are ear specific. You may check the color indicator at the tip of the ear tubes (Red is for the Right ear, and Blue is for the Left ear). If you have any questions, feel free to contact us anytime. We are here to help!
Read more - How do I know my hearing aide is charged
To charge your hearing aids, Plug power adapter into standard outlet and connect adapter and charging base to the USB cable provided. Then, place hearing aids on the charging base. Charging time is just 2.5-3 hours and each charge give you 20 hours of continuous hearing time. Charging Light Indicator: • Blue light indicates charging • Green light indicates fully charged If you have questions and need further assistance, please contact our customer support. We are here to help.
Read more - Do you offer video tutorials? This section showed a video camera and stated tutorials. Are there any YouTube videos? It would be helpful for new customers. Thank You....
We would like to make sure that you can easily get started with your hearing aid. Please watch quick video tutorials on how to wear, operate and maintain your hearing aids. Link here: https://www.earcentric.com/enjoy-your-journey-to-better-hearing-in-21-days Feel free to contact us if you have questions or need further assistance on your hearing aids.
Read more - Is it ok to charge hearing aids every night
Yes. Both hearing aids and charging base have built-in overcharge circuit so it is safe to leave your devices on the charger or leave charger plugged after fully charge even overnight. If you have questions and need further assistance please contact our customer support. We are here to help!
Read more - How do I install the booster kit
Here's the step-by-step on how to install volume booster: 1. Attach an ear dome to the tube; ear hook attaches by turning counter-clockwise onto device body. 2. Insert ear dome with tube attached into your ear canal. 3. Place device behind ear with ear hook resting on top of ear. Measure an appropriate length (3 mm/0.1 inch) using a mirror and trim tube at marked line. 4. Attach the tube to the end of the ear hook If you have questions and need further assistance please contact our customer support. We are here to help!
Read more - Will the wax guards for CIC work for RIC hearing aids?
Yes. Earwax guards help prevent earwax and debris from entering and damaging the hearing aid receiver. If you have questions and need further assistance please contact our customer support. We are here to help!
Read more - My elderly mother is forgetful. Do these need to be turned off while charging?
Thank you for contacting us. The hearing aids will automatically turn off when you put it on the charger. Just make sure to turn on the device before you use it. If you have further questions or need further assistance, feel free to contact us.
Read more - The info on the rie 400 say you can easily change volume “and programs” … what programs does it include and how do I change them?
Rie400 hearing aids have two programs. 1st program is for quiet environments like TV or conversation, while 2nd program is recommended for noisy outdoor environments. Customers find the program for noisy environments helpful in reducing background noise. How to switch program: When the hearing device is turned ON, it will revert to previous program and volume setting. Long press the lower portion of the rocker switch to switch listening programs. Feel free to contact us if you have questions or need further assistance on your hearing aids.
Read more - I have a question about using the Dehumidifier. The "Quick Start Guide" in the manual says to "open the battery door, take battery out" before placing the hearing aids in the dehumidifier. I cannot locate a battery door on my EX2 units. Please help. Than
Thank you for contacting us. Please be advised that the instructions on the "Quick Start Guide" in the manual says to "open the battery door, take battery out" before placing the hearing aids in the dehumidifier only applies to battery operated device. If you have a rechargeable one, just put the hearing aids in the dehumidifier as it is. If you have further questions or need further assistance, feel free to contact us.
Read more - How do I know if my portable charge is fully charged
The portable charger case takes about 2 hours to fully charge when depleted. It provides 3 charge cycles for a pair of hearing aids before needing to be recharged itself, each cycle providing up to 20 hours of power on a 3-hour charge. A solid green light indicates full charge. If you have other questions or need further assistance, feel free to contact us.
Read more - The base light is green but the hearing aids are blue does that mean they are charging. List all my papers on these
Yes. Green light on the charging base indicates that the base is working; while the blue light on the hearing aids means that the devices are charging. If you have other concern or need further assistance, feel free to contact us. We are here to help.
Read more - How do I raise the volume on my earcentric hearing aids
Volume level is controlled using the rocker switch. •Press the top of the rocker switch to go up in volume. •Press the bottom of the rocker switch to go down in volume. As you adjust the volume, the device will beep. Three (3) beeps indicate it has reached the highest/lowest volume level. If you have questions or need further assistance, feel free to contact us.
Read more - How can I tell when I have the hearing aids turned on? Is there a light after I take them off the charger?
To TURN ON or TURN OFF your hearing aids, Press and hold power switch for 3 seconds. Note: Please view the LED status from the side. • When device is turned ON, power button displays a short flash of green light. • When device is turned OFF, power button displays a short flash of blue light. If you have questions and need further assistance, please contact our customer support. We are here to help.
Read more - When do you know it is time to replace the tube and dome?
It is recommended to replace the tubes and domes at least every 2-3 months. If you have questions or need further assistance, feel free to contact us.
Read more - How many channels does the RIE400 processor have?
Rie400 has 2 channels or hearing programs. Program 1 is for normal; while Program 2 is for traffic. To change program, Long press the lower portion of the rocker switch to switch listening programs. 1 beep indicates Program 1; while 2 beeps for Program 2. If you have any other question or need further assistance please contact us at: 1-888-961-4873. We are here to help!
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