Knowledge Base
Search our articles or browse by category below
- What is the warranty?
All our products are covered against defects in materials and workmanship for 1 year from the time you receive your order. If, at our examination, it is determined that the unit failed to work due to parts, materials or workmanship we will repair or replace it for free.
Request Warranty Repair/Replacement
Read more - Repairs process
Once we receive your items, we will check to make sure if the issue requires a repair or replacement. We then either repair in house or ship your device to the manufacturer so they can resolve more serious issues.
To help us process the warranty claim promptly, please ALWAYS request a Request Return Merchandise Authorization (RMA), pack and send the products to us, and we will take care of the rest. Warranty claim without RMA will result in significant delay.
Request Warranty Repair/Replacement
Read more - I read a support q and a from 2020 that the charging base light was "upgraded" from red to green. My new one starts red and stays red to full charge. (I do make sure aids are turned off for charging)
It is NOT normal but please be assured that we stand behind of our product. We are reaching out to help
Read more - how long is the ppp effective
PPP (product protect policy) is effective for 1 year, starting from the date the product is received.
Read more - OOPS! Warranty - Free!
Free! Already Included In Every Hearing Aid You Purchased.
Occasionally hearing devices break. If you accidentally break or damage your devices within 12 months of the date of purchase, our OOPS! Coverage Replacement Discount is available. Here’s how it works: You get a 50% discount off your replacement device purchase. That 50% is equal to half the purchase price of your original device. Your damaged hearing devices must be returned with proof of purchase within 12 months of the date of purchase. May not combined with other discounts or promotions. Does not apply to loss or theft. May be used once within the one-year period following original purchase. This plan covers damages that are not covered by manufacturer's warranty, such as corrosion, water damage, misuse, or improper installation.
Read more - Product Protection Plan (PPP)
With our Product Production Plan, you are 100% fully covered and protected against all types of damage and faulty workmanship. Product Protection Plans include the cost of repairs for covered product failures with a $0 deductible. If it is not repairable, we will replace it!
Here's how it works: Starts on the date of hearing aid(s) purchase, we will repair or replace any defective or malfunctioning part or send you brand NEW hearing aid(s) at no charge, shipping is free too!
- 100% Coverage for ALL accidental damage
- 100% Coverage for ANY defects or malfunctions
- FREE Shipping
- Lifetime tune-up service ($159 value)
It Happens. Save Hundreds! Contact Us
Read more - Clean, Check, Tune-Up, And Reprogramming Service
If you feel that your device might be in need of an evaluation, or a good thorough cleaning, or tune-up or Reprogramming, we'll perform that service for you free of charge. You only need to pay for the shipping.
Read more